Privacy Policy

At tc999, we take your privacy seriously. This Privacy Policy explains how tc999 collects, processes, stores, and protects your personal information when you use our website at tc999.vu and any related services, including casino games, sports betting, and customer support. By accessing or using the tc999 platform, you acknowledge that you have read and understood this Privacy Policy.

We are committed to being transparent about our data practices and to treating every player on our platform — whether based in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh — with the highest standards of data care. This policy applies to all registered members, visitors, and anyone who interacts with the tc999 platform.

1. Information We Collect

tc999 collects personal information in three main ways: directly from you when you register or transact, automatically when you use our platform, and from trusted third-party service providers who help us deliver our services. We collect only what is necessary to provide a safe, fair, and enjoyable experience on the tc999 platform.

1.1 Information You Provide Directly

• Full name, date of birth, and gender as provided during account registration.
• Email address, mobile phone number, and residential address including city (e.g., Dhaka, Rajshahi, Khulna, Barisal).
• Username, account password (stored in hashed form — never as plain text), and security questions where applicable.
• KYC verification documents such as National ID (NID), passport, or driver's licence, which are required to verify your identity and age (21+ only).

1.2 Financial and Transaction Data

• Mobile payment account details (e.g., bKash, Nagad, Rocket, Upay) used for deposits and withdrawals — we store only what is necessary for transaction records and never store full payment credentials.
• Transaction history including deposit amounts, withdrawal requests, bonus claims, and wagering activity on tc999.
• Bank card details (Visa, Mastercard) if used — processed via secure PCI-DSS-compliant payment gateways; full card numbers are never stored on tc999 servers.

1.3 Automatically Collected Data

• Device information including device type, operating system, browser type and version, and unique device identifiers.
• IP address and approximate geolocation data, used to verify your Bangladesh-based access and comply with regional regulatory requirements.
• Platform usage data including pages viewed, games played, session duration, click patterns, and feature interactions on tc999.

2. How We Use Your Information

tc999 uses the personal information we collect for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons set out here:

• Account creation and management: to register your tc999 account, verify your identity, manage your profile, and process KYC checks in line with fair play requirements.
• Payments and transactions: to process deposits via bKash, Nagad, Rocket, or Visa/Mastercard, handle withdrawal requests, and maintain accurate financial records.
• Service delivery and personalisation: to provide access to tc999 casino games, cricket betting, slots, and crash games, and to tailor the experience to your preferences where relevant.
• Promotions and bonuses: to calculate and apply welcome bonuses, free spins, cashback offers, and loyalty rewards to eligible accounts, and to communicate promotional updates you have opted into.
• Security and fraud prevention: to detect suspicious activity, prevent unauthorised access, investigate potential fraud or money laundering, and protect the integrity of the tc999 platform.
• Customer support: to respond to your enquiries, resolve disputes, manage responsible gaming requests (such as deposit limits or self-exclusion), and provide technical assistance.

We may also use aggregated, anonymised data — which cannot be traced back to any individual — for internal analytics, product development, and platform improvement. This anonymised data is never subject to the same restrictions as personal data.

3. Legal Basis for Processing

tc999 processes your personal data only when it has a valid legal basis to do so. The legal bases we rely upon are:

• Contractual necessity: processing that is necessary to fulfil the terms of our service agreement with you, including account management, payments, and delivering the games and betting products you have signed up for.
• Legitimate interests: processing carried out for our legitimate business purposes, such as fraud prevention, platform security, and internal analytics, where those interests are not overridden by your rights.
• Consent: where you have explicitly given us consent to use your data for a specific purpose, such as receiving promotional emails or push notifications. You may withdraw consent at any time by contacting our support team.
• Legal obligation: processing that is necessary for tc999 to comply with applicable laws, such as anti-money laundering (AML) requirements, responsible gaming regulations, and age verification obligations (21+ only).

4. Sharing of Your Information

tc999 does not sell or rent your personal information to any third party. However, to operate the platform and deliver our services effectively, we may share specific data with the following categories of trusted partners — always under strict contractual obligations to protect your data:

4.1 Payment Service Providers

We share transactional data with payment processors such as bKash, Nagad, Rocket, Upay, and Visa/Mastercard networks solely to facilitate secure deposits and withdrawals on your tc999 account. These providers are bound by their own strict privacy and security standards.

4.2 Technology and Game Providers

Our platform is powered by reputable third-party game studios and technology partners such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. Minimal technical data (such as session tokens) is shared with these providers solely to enable gameplay. They do not receive your financial or KYC data.

4.3 Legal and Regulatory Authorities

tc999 may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities when required to do so by applicable law, court order, or legally binding regulatory request. We will notify you of any such disclosure to the extent permitted by law.

5. Cookies and Tracking Technologies

tc999 uses cookies and similar tracking technologies to ensure our platform functions correctly, to remember your preferences, and to understand how players interact with our services. Cookies are small text files placed on your device when you visit tc999.vu. We use three categories of cookies:

Types of Cookies We Use

• Essential cookies: strictly necessary for the website to function, such as maintaining your login session, remembering your language preference (English), and processing secure transactions. These cannot be disabled without impairing core site functionality.
• Analytical cookies: used to collect anonymised data about how visitors use tc999 — including which pages are visited most, how long sessions last, and which game categories are most popular. This helps us improve the platform for all Bangladeshi players.
• Preference cookies: used to remember your settings and preferences so you receive a consistent, personalised experience each time you return to tc999 — for example, your preferred language, currency display, and notification settings.

You may manage or disable non-essential cookies at any time through your browser settings. Please be aware that disabling essential cookies may affect your ability to use certain features of the tc999 platform. For detailed information on specific cookies used, please contact our support team.

6. Data Retention

tc999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is generally retained for the duration of your active membership and for a defined period after account closure, in line with standard financial record-keeping and anti-money laundering obligations.

Transaction records are typically retained for a minimum of five years following the date of the transaction to meet regulatory and audit requirements. When data is no longer needed, tc999 securely deletes or anonymises it so that it can no longer be associated with any individual.

7. Data Security

tc999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data in transit between your device and our servers; encrypted storage of sensitive account credentials and KYC documents; access controls that restrict employee access to personal data on a strict need-to-know basis; regular security assessments and platform vulnerability testing; and secure, access-logged data centres for all tc999 server infrastructure.

While tc999 takes every reasonable precaution to safeguard your data, no method of electronic transmission or storage is 100% secure. If you have reason to believe that your tc999 account has been compromised, please contact our support team immediately at [email protected] so we can take prompt action.

8. Your Rights Over Your Personal Data

As a tc999 user, you have the following rights with respect to the personal data we hold about you. We are committed to honouring these rights promptly and without undue delay:

• Right of access: you may request a copy of all personal data tc999 holds about you, free of charge, at any time.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data. Note that some data may need to be retained to satisfy legal or regulatory obligations even after a deletion request.
• Right to restrict processing: you may ask us to pause the processing of your personal data in specific circumstances — for example, while we investigate a dispute about data accuracy.
• Right to withdraw consent: where our processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the rights above, please submit a written request to our support team. We will respond within a reasonable timeframe and may need to verify your identity before actioning your request to protect both you and other users.

9. Payments and Financial Data Protection

tc999 supports fast and convenient deposits and withdrawals for Bangladeshi players using trusted local payment methods including bKash, Nagad, Rocket, and Upay, as well as international card networks Visa and Mastercard. All financial transactions on tc999 are processed through secure, encrypted payment channels. tc999 does not store full payment credentials on its own servers; payment data is handled directly by our certified payment gateway partners.

All financial data is subject to the same strict access controls, encryption standards, and retention policies described in this Privacy Policy. If you suspect any fraudulent activity on your tc999 account, contact our support team without delay.

10. Children's Privacy and Age Restriction

tc999 is strictly an adult platform. Our services are available exclusively to persons aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If you are under 21, you are not permitted to register for or use any tc999 services.

If tc999 becomes aware that personal data has been collected from a user under the age of 21 without verified parental or guardian consent, we will take immediate steps to delete that data and close the account. Parents or guardians who believe that a minor has registered on tc999 should contact our support team immediately.

11. Changes to This Privacy Policy

tc999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or service offerings. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the tc999 platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how tc999 protects your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tc999 handles your personal data, our dedicated support team is here to help. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).